Frequently Asked Questions

Answer: You need to tell us about your loan requirement and post that just provide us with some basic details about yourself in the ‘Eligibility’ section. In addition, we will take some documents from you in the ‘KYC & Document Upload’ section. We will notify you of your loan sanction decision on a near real-time basis upon the completion of your KYC details.
Answer: Our application process is fairly straightforward and should not take more than 15-30 minutes of your time.
Answer:
  • Interest Rates maximum from 18% to 32% per annum as per CIBIL score
  • Processing Fee: upto 2% of the loan amount
  • Repayment Period: 6 months to 24 months
Example: For a loan of Rs. 30,000 at 18% interest for 12 months your one time processing free will be Rs. 600 and monthly EMI will be Rs. 2750.
Answer: No, there are absolutely no charges to apply for a loan.
Answer: We take upto 24 hours for the final approve/reject decision and additional 3-5 working days (required for document collection) for loan disbursal.
Answer: We look at a host of information relating to your income, income growth and stability, spending habits, education credentials etc. Based on your comprehensive profile, we take a decision on your eligibility for the loan amount applied.
Answer: No, we only need to verify your official email ID.
Answer: You need to upload self-attested images of the following documents
  • Profile pic
  • Aadhar Card
  • PAN Card
  • Bank Statement (last 3 months)
  • Proof of current address (electricity bill, phone bill etc.)
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Answer: Typically, the processing charges are 1.5%-2% of the loan amount applied for (loan principal). The minimum processing charge is Rs 500.
Answer: No, absolutely not.
Answer: Please let us know if you are unable to pay back your loan in due-time and we will be happy to extend our best support. Typically, we charge a late payment penalty on any delayed loan repayment. The late payment penalty amount depends on your profile, loan amount and extent of delays.
Answer: No, not at all. You can use the credit amount on whatever you wish.
Answer: Loan default is a serious offence and is highly non-advisable. In such a case, RBI has mandated all banks and NBFCs to report default to all 4 Indian credit bureaus (CIBIL, Experion etc.). As a result, you will not be able to avail loan from any other bank or NBFCs in the future. In addition, we may prosecute you for default under Section 138 of the Indian Penal Code if deemed necessary.
Answer: Very secure. We use bank grade security (256-bit SSL encrypted) for storing all your personal and financial data.
Answer: You may request for deletion of login data from the platform by mailing us at help@go-upwards.com. Please note that If you have utilized any loan facilities through our lending partner, they are authorized to process your information until the credit facility is fully repaid, including any applicable interest and dues, or for the duration allowed by relevant laws. However, we will not retain your data beyond the necessary period or if there is no legal obligation to do so. It's important to acknowledge that multiple legal bases may apply simultaneously, requiring us to retain specific data as needed. Additionally, your information may still be utilized for the completion of any ongoing or termination activities related to lending or non-lending services.