Grievance Redressal

Upwards Fintech Private Limited
Grievance Redressal Policy

  • Customer service is extremely important for sustained business growth and as an organization Upwards Fintech Private Limited (“Company”) strives to ensure that our customers receive exemplary service across different touch points.

  • PURPOSE
  • Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework. Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

  • The Grievance Redressal Policy follows the following principles:
    1. Customers are treated fairly;
    2. Complaints raised by customers are dealt with courtesy and in a timely manner
    3. Customers are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints
    4. The employees work in good faith and without prejudice, towards the interests of the customers

Grievance Redressal Mechanism of the Lender

  • Fullerton India Credit Company Limited
    • FICCL Fair Practices (Visit this web page for Grievance Redressal Mechanism)
    • Customer Service Number: 1800 103 6001
    • Email: namaste@fullertonindia.com

  • InCred Financial Services Limited
    • Incred Grievance Redresssal Mechanism
    • Customer Service Number: 1860 500 2192
    • Email: care@incred.com

  • LoanTap Credit Products Private Limited

  • I-Loan Credit Private Limited